ESS Super
MEMBERS ONLINE

Login help


Registering for Members Online

How do I register for Members Online?

When registering for Members Online, you will be required to supply three forms of personal validation:

  • Member Number
  • Date of Birth
  • Postcode (mailing address)

Your Member Number is not the same as your Payroll Number, it is a unique number allocated to you by ESSSuper. You will be able to find your Member Number on your Member Card or latest Annual Benefit Statement. If you are unable to find your Member Number you will need to call our Member Service Centre.

You will need to enter the postcode that we have for your current mailing address on our system. If you have recently moved and have not previously notified us of your new address, please call our Member Service Centre and update your details before proceeding.

I do not have an email address. How do I access Members Online?

You will need a valid email address to register for Members Online and use all the functions within the site.

The system isn’t recognising my details. What do I do?

The Date of Birth and Mail Address Postcode entered must match the data we hold on our system.

Please call our Member Service Centre on 1300 650 161 if you need to update your details.

Our system can only accept 4 digit Postcodes. If you currently reside overseas you will need to call our Member Service Centre on +61 3 8684 4573 to register.

Password issues

I have forgotten my password. What should I do?

If you can’t remember your Password select the Forgotten Password link on the login page. You will be asked a security question/answer that you have previously set up.

If you can’t remember your security question/answer then please call our Member Service Centre to reset your password.

If you have not used our Members Online site after 3rd December 2010, you will need to complete a new Registration.

I want to change my password.

When you are logged into Members Online, you can select Reset Password from the menu to change your password and/or your security question and answer.

Other items

I’m experiencing some technical issues.

The Members Online area has been set up to accommodate the majority of online browsers. If you are experiencing problems please check the settings of your browser to ensure that 'cookies' have been enabled.

The Members Online site uses session based cookies. These cookies are used to recognise you once you have signed in, and to provide you with your confidential account information. You will need to allow cookies from Members Online in order to use the site. The session based cookies are deleted once you log out from the Members Online area.

If you are trying to access the Members Online area at your workplace, you may want to discuss your access to the site with your IT department as some restrictions may apply.

Any information contained within the Members Online area can be accessed by speaking with one of our Superannuation Consultants in our Member Service Centre.

I no longer want to use Members Online.

If you no longer wish to be able to access your details online, please call our Member Service Centre and they will lock access for you. To enable access again you will need to call again to unlock your account.

Please note: The Members Online service is an Opt-In arrangement only. You can only gain access to the area by registering. Passwords are not allocated prior to completing a valid registration.